BRIEF EVALUATION OF A BANK BRUNCH: CAN SIMPLE

RECOMMENDATIONS IMPROVE THE WORK OF ORGANIZATIONS?

Gildas Bassole

School of Business and Public Administration

University of the District of Columbia

Washington DC, USA

Sergey Ivanov, Ph.D. (corresponding author)

School of Business and Public Administration

University of the District of Columbia

Washington DC, USA

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  1. J. Ndumbe Anyu, Ph.D.

School of Business and Public Administration

University of the District of Columbia

Washington DC, USA

Dazhong Wu, Ph.D.

School of Business and Public Administration

University of the District of Columbia

Washington DC, USA

Feng Xu, Ph.D.

School of Business and Public Administration

University of the District of Columbia

Washington DC, USA

Abstract

This paper is a summary of a brief organizational study of a bank branch. One of the authors has worked for the branch, and is a graduate student at the university. Taking an advanced organizational course directed by Dr. Ivanov, the student and colleague-professors evaluated the organization and work environment of this comparatively small department based on the management theories of Drs. Elliott Jaques and W. Edwards Deming. The authors discuss key findings, and offer simple recommendations that could improve all organizations worldwide should their leaders be interested in transforming the work and organization.

Key Words:  Organizational Science, Deming, Jaques, Organizational Theory, Work

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