CONSTRUCTION OF A MANAGEMENT COMPETENCY SCALE FOR SITE MANAGERS OF PROPERTY MANAGEMENT
COMPANIES

 

Nai-Hsin Pan
Professor, Department of Construction Engineering, National Yunlin University of Science and Technology, Taiwan(R. O. C. )
E-mail: pannh@yuntech. edu. tw

 

Ren-Yi Kung
Ph. D. Student. Graduate School of Engineering Science and Technology
National Yunlin University of Science and Technology, Taiwan(R. O. C. )
E-mail: kung590324@gmail. com

 

Abstract

With limited land, dense population, and numerous high-rise buildings in Taiwan, the public has shown higher demands for the quality of life and the services of property management companies. As a result, the execution ability and service scope of property management companies have improved over the years. Property management is a people-oriented industry. Only with enthusiasm and professional-ism in the services provided could the companies sustain long-term development. Hence, the competency possessed by the site managers is the basis of the operation for property management companies. By means of literature review, this research invited experts, scholars, and industry managers for expert reviews on the ques-tionnaire. The survey was conducted on-site managers from property management companies in Taichung City, New Taipei City, Taipei City, Kaohsiung City, Taoyuan City, and Tainan City. A total of 500 questionnaires were distributed, and 465 samples were retrieved, including 439 valid samples, with a valid return rate of 87. 8%. The collected data were analyzed with exploratory factor analysis, and the scale was purified. This study then generalized 4 dimensions covering 33 items. Then the Cronbach’s α test and relevant screening were carried out on the dimen-sions and items. The results showed good internal consistency and reliability of each dimension, and the α value met the criterion. The 4 dimensions were named “professional skill”, “personality trait”, “motivation trait”, and “leadership skill”. This “Management competency scale for site managers” developed by this research can be provided to property management companies a reference tool for assessing the management competencies of site managers, selecting and promoting the out-standing first-line managers, thus further enhancing the corporate competitiveness.

Keywords: Property Management, Site Manager, Front Line Manager, Managerial Competency, Competency Scale

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