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CLOUD SERVICE BASED QUALITY CONTROL CIRCLE

Nai-Chieh Wei
Dept. of Industrial Management, I-Shou University, Taiwan (R.O.C.)
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Chiao-Ping Bao
Dept. of Industrial Management, I-Shou University, Taiwan (R.O.C.)
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Tai-Lioan Chen
Dept. of Industrial Management, I-Shou University, Taiwan (R.O.C.)
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Shun-Yuan Yao*
I-Shou University, Taiwan (R.O.C.)
* Corresponding author: This email address is being protected from spambots. You need JavaScript enabled to view it.

Yan-Yu Chen
I-Shou University, Taiwan (R.O.C.)

 

Abstract

Quality control circle (QCC) has been implemented worldwide for many years with substantially positive results and acclaim in various domains. However, situations such as employee business trips, absences, and schedule conflicts have decreased the attendance rates of QCC activities. Paper-based meeting records have not only limited QCC mem-bers’ access but also hindered energy conservation and carbon reduction efforts. To address these problems, this study applies cloud computing to QCC activities. Specif-ically, the U-Office Force software is employed to implement cloud-based QCC activities in a small business through the plan–do–check–action method. The results reveal that the introduction of cloud service increases the attendance rate of QCC members regardless of their location, improves the access to data, reduces paper consumption, enhances man-agers’ monitoring of the progress of QCC activities, and enables employees to clearly understand of the operation and procedure of QCC activities.

Keywords: Management, Quality Control Circle, Cloud Service, PDCA

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