GROUP FACILITATION TRAINING FOR MANAGERS IN THE HOSPITALITY INDUSTRY
Fernando Cardoso Sousa, Associate Professor, APGICO
(Portuguese Association For Creativity And Innovation)
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Ileana Pardal Monteiro, APGICO
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Carla Machado, Adjunct Professor, University Of The Algarve / APGICO
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Abstract
This paper aims at demonstrating that an acceptable level of performance as a facilitator can be achieved by managers in a 35-hour course, using the effect of demonstration, modeling and observation to improve performance. Facing the need to prepare managers of a hotel corporation as coaches for organizational innovation, the authors prepared a training program based on a six-step model for organizational intervention (Diagnosis, Training the Facilitators, Company Forum, Project Implementation, Evaluation, and Process Appropriation). From the Company Forum resulted three innovation projects that were well received by the CEO. The participants rated the course as Good and Very Good, except the Introduction, considered “too theoretical”. Therefore, the course proved to be adequate for the preparation of coaches for organizational innovation. As to future developments, they will have to do mostly with the functioning of a matrix structure in the hospitality industry, so that the whole approach may have a full impact on the company. Its integration with human resources management in matrix structures will develop conditions to present an organizational behavior course syllabus for managers and management students.
Keywords: Organizational innovation; Organizational change, Matrix organizations; Management training; Organizational intervention; Group facilitation
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