Table of Contents
| Page | Title and Author | 
| 3 | Information Regarding The International Journal Of Organizational Innovation | 
| 4 | 2013 Board of Editors | 
| 6 
 | The Roles Of Benchmarking, Best Practices & Innovation In Organizational Effectiveness Frederick L. Dembowski | 
| 21 | Innovation And The Perception Of Risk In The Public Sector William Townsend | 
| 35 
 | The Moderating Effects Of Switching Costs On Satisfaction-Commitment Relationship: An Agritourism Approach In Taiwan Tsai-Fa Yen, Hsiou-Hsiang J. Liu, Yung-Chieh Chen | 
| 51 
 | Effects Of Consumer Participation Motivation And Participation Intention Towards Festivals On Experiential Satisfaction ─ A Case Study Of The Rainbow Bay Festival Kaohsiung City Wu Yan | 
| 63 
 | Enhancement Of Quality Function Deployment Based On Chinkless-Teaching Concept Design Courses Chiao-Ping Bao, Yu-Ping Lee, Ching-Yaw Chen | 
| 72 
 | Key Success Factors In Catering Franchises Jiun-Lan Hsu | 
| 81 
 | A Study Of The Redesign And Production Of The Traditional Taiwanese Peacock Chairs An-Sheng Lee, Wen-Ching Su, Jenn-Kuan Chen, Rong-Jen Lee, Wei-Tsy Hong | 
| 98 
 | An Exploratory Analysis In The Construction Of College Performance Indices Yu-Jen Tsen | 
| 133 
 | Assessing Student Dormitory Service Quality By Integrating Kano Elaborative Mode With Quality Function Deployment Method - A Case Study In A Hospitality College In Southern Taiwan Mean-Shen Liu | 
| 158 
 | Strategic Grouping Of Financial Holding Companies: A Two-Dimensional Graphical Analysis With Application Of The Three-Stage Malmquist Index And Co-Plot Methods Yao-Hung Yang, Yueh-Chiang Lee | 
| 171 
 | Ehancing A Learning Vector Quantization Neural Network Classifications Model With The Orthogonal Array Chien-Yu Huang, Long-Hui Chen, Nien-Tai Tsai, Yueh-Li Chen | 
| 180 
 | Moderating Effect Of Perceived Usefulness On The Relationship Between Ease Of Use, Attitude Toward Use And Actual System Use Fenghsiu Lin, Chin-Wei Liu, I-Hung Kuo | 
| 192 
 | Study Of The Arrival Scheduling Simulation For The Terminal Control Area At Sung-Shun Airport Wen-Ching Kuo, Shiang-Huei Kung | 
| 206 
 | Communication Media (E-Commerce) As A Supporting Factor In Indonesia's 
 | 
| 221 
 | Service Quality: An Emotional Contagions Perspective Mei-Ju Chou, Kai-Ping Huang | 
| 236 
 | A Study Of The Statistical Analysis Formulas Of New Product Evaluation Ying-Pin Cheng, Chung-Hung Lin | 
| 251 | The Measurement Of Eco-Components Of Service Quality In Taiwan’s | 
