Chao-Chin Chao

Department of Food and Beverage Management, Far-East University
No. 49, Chung-Hua Road, Hsin-Shih, Tainan 744, Taiwan, R.O.C..
Tel: +886-7-6222131 ext 51184
E-mail: .">.

Abstract" width="9" height="17" />

Workload assessment is one of the most serious concerns to a manager, since a long-term heavy workload may affect employees’ physical and mental health, performance and productivity, as well as turnover. Because rear-service personnelare the supporters for the first contract points for patients in a hospital, their performance generates the service quality of the hospital. This study applies the linear program to discriminate relative workload level of the hospital rear-service personnel in which subjective subscales are utilized. For workload assessment, it is important to effectively alleviate the workloads of heavy workload employees. The advantage of this study is that it can be more aware of the work situations of employees for managers, and thus they can effectively improve workload levels of rear-service personnel to ensure them operating their tasks safely, as well as reduce staff turnover.

Keywords: Workload, Hospital, Rear-service personnel, NASA-TLX

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