A CASE STUDY ON USING THE DMAIC METHOD TO INNOVATE LOGISTICS PROCESS

Nai-Chieh Wei, I-Shou University, Taiwan (ROC), This email address is being protected from spambots. You need JavaScript enabled to view it.

Kuo-Chuan Cheng*, I-Shou University, Taiwan (ROC), 

*Corresponding author: This email address is being protected from spambots. You need JavaScript enabled to view it.

Wei-Jen Chen, I-Shou University, Taiwan (ROC), This email address is being protected from spambots. You need JavaScript enabled to view it.

Shun-Yuan Yao, I-Shou University, Taiwan (ROC), This email address is being protected from spambots. You need JavaScript enabled to view it.

Abstract

The present research takes the logistics sector of a Taiwanese company as an example and employs the six-sigma DMAIC method (i.e. a five-phase method composed of defining, measuring, analyzing, improving, and controlling) to upgrade the company's logistical management. This research focuses on optimizing the company's logistical processes and aims to shorten its transportation time and increase its loading efficiency. The enhanced logistical processes empowered the overall dispatch system of this company to save much manpower and time by adopting a real-time vehicle monitoring system, and thus reduce the errors of vehicle dispatching; in addition, it can perform the fastest vehicle scheduling within a short time. Moreover, applying this systematic management method to vehicle dispatch management has significantly enhanced the current monthly average dispatch rate as well as improved the company's logistical performance in several aspects such as monthly average transportation distance per person, shipping times, and shipping weight.

Keywords: six sigma, DMAIC method, logistics

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