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SPECIAL NEEDS TRAVEL: INDONESIAN AUTISM STUDY

Wen-Yu Chen

Department of Leisure Management, National Pingtung University

Christy Prawira 

Master Program of International Business Administration, Chinese Culture University

 Ya-Ping Chang*

Department and Graduate School of Tourism Management 

Chinese Culture University 

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 Cheng-Yi Kuo

Department of Leisure and Recreation Management

Chihlee University of Technology

Abstract

This study examines the experiences of thirty Chinese-Indonesian families with autistic members during overseas package tours, focusing on both satisfaction and dissatisfaction factors. The research reveals that while families faced significant challenges related to airplane travel, including sensory sensitivities and difficulties navigating crowded environments, they expressed satisfaction with the pre-tour briefings and the performance of tour leaders. Notable areas of dissatisfaction included inadequate autism-friendly accommodations and services, as well as issues with travel logistics such as food and shopping. The study underscores the importance of accessible accommodations and highlights the need for the tourism industry to enhance its inclusivity practices, aligning with global trends towards accessible tourism. By doing so, it contributes to a deeper understanding of the unique needs of families with autistic members, offering insights into improving their overall travel experiences and paralleling systemic improvements suggested for autism diagnosis and support.

Keywords: package tour; travel barriers; families with autism; satisfaction factors; Indonesia