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BRIEF EVALUATION OF A BANK BRUNCH: CAN SIMPLE RECOMMENDATIONS IMPROVE THE WORK OF ORGANIZATIONS?
BRIEF EVALUATION OF A BANK BRUNCH: CAN SIMPLE
RECOMMENDATIONS IMPROVE THE WORK OF ORGANIZATIONS?
Gildas Bassole
School of Business and Public Administration
University of the District of Columbia
Washington DC, USA
Sergey Ivanov, Ph.D. (corresponding author)
School of Business and Public Administration
University of the District of Columbia
Washington DC, USA
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- J. Ndumbe Anyu, Ph.D.
School of Business and Public Administration
University of the District of Columbia
Washington DC, USA
Dazhong Wu, Ph.D.
School of Business and Public Administration
University of the District of Columbia
Washington DC, USA
Feng Xu, Ph.D.
School of Business and Public Administration
University of the District of Columbia
Washington DC, USA
Abstract
This paper is a summary of a brief organizational study of a bank branch. One of the authors has worked for the branch, and is a graduate student at the university. Taking an advanced organizational course directed by Dr. Ivanov, the student and colleague-professors evaluated the organization and work environment of this comparatively small department based on the management theories of Drs. Elliott Jaques and W. Edwards Deming. The authors discuss key findings, and offer simple recommendations that could improve all organizations worldwide should their leaders be interested in transforming the work and organization.
Key Words: Organizational Science, Deming, Jaques, Organizational Theory, Work
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