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MULTIPLE DIMENSIONS PERCEIVED PE FIT AS A MEDIATOR BETWEEN EMOTIONAL LABOR AND JOB INVOLVEMENT
MULTIPLE DIMENSIONS PERCEIVED PE FIT AS A MEDIATOR BETWEEN EMOTIONAL LABOR AND JOB INVOLVEMENT
Tan-I Chen
Doctoral Student, Department of Adult and Continuing Education,
National Taiwan Normal University, Taiwan, R.O.C.
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Shih-Kai Lin
Assistant Researcher, Center of National Policy Research,
National Chung Cheng University, Taiwan, R.O.C.
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Ping-Fu Hsu
Assistant Professor, Department of English Studies,
Mingdoo University, Taiwan, R.O.C.
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Abstract
Research on emotional labor focus on related employees’ work outcomes, well-beings, and dissonances that could be ignored some moderation effects especially between emotional labor and job involvement. This study focused on difference types of PE fit that individual fit takes a moderation role between emotional labor and job involvement. Data from 230 convenience store full time (71.7%) and part time (28.3%) working employees were collected. Results indicate that difference types of PE fit predicated moderating effects influenced the relationship between predictor (emotional labor) and criterion variables (job involvement). Further, person organization fit evidenced positive effects on job identity.
Key words: emotional labor; PE fit, job involvement, job identity, job participation
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