Back Issues 11-20
HOW THE PSYCHOLOGICAL SAFETY OF EMPLOYEES INFLUENCES JOB PERFORMANCE IN THE INSURANCE INDUSTRY? THE MEDIATIONROLE OF ORGANIZATIONAL COMMUNICATION AND ORGANIZATIONAL LEARNING
HOW THE PSYCHOLOGICAL SAFETY OF EMPLOYEES INFLUENCES JOB PERFORMANCE IN THE INSURANCE INDUSTRY? THE MEDIATIONROLE OF ORGANIZATIONAL COMMUNICATION AND ORGANIZATIONAL LEARNING
Ren-Fang Chao
Department of Leisure Management, I-Shou University,
No. 1, Sec. 1, Syuecheng Rd., Dashu District, Kaohsiung City 84001, Taiwan, R.O.C.
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Leiming Zhang*
Postgraduate Programs in Management, I-Shou University,
No. 1, Sec. 1, Syuecheng Rd., Dashu District, Kaohsiung City 84001, Taiwan, R.O.C.
*Corresponding Author: This email address is being protected from spambots. You need JavaScript enabled to view it.
Yu-Chen Yang
Postgraduate Programs in Management, I-Shou University,
No. 1, Sec. 1, Syuecheng Rd., Dashu District, Kaohsiung City 84001, Taiwan, R.O.C.
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Abstract
Due to the nature of the insurance industry, it is necessary to explore factors that can influence job performance. To understand how psychological safety can enhance the performance of employees in the insurance industry, the present study examines the role of organizational communication and organizational learning. This study used a structural equation model of a questionnaire for analysis. The results show that job performance is directly affected by psychological safety and organizational learning. Organizational communication, however, only affects job performance indirectly through organizational learning. The results of the mediation analysis show that, in addition to the effect of psychological safety through organizational learning, psychological safety also promotes the learning behavior of employees through organizational communication, enhancing job performance.
Key words: Psychological Safety, Organizational Communication, Organizational Learning, Job Performance, Insurance Industries
 1166 Final.pdf | [ ] | 510 kB |