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THE IMPACT OF HOSPITAL ART EXHIBITION SPACE ATMOSPHERE ON PERCEIVED VALUE AND SATISFACTION OF WAITING PATIENTS

Yu-Hsuan Chang

Graduate Institute of Cultural and Creative Design, Tung-Fang Design University, Kaohsiung, Taiwan

Bi-Liang Chang

New Taipei City Hospital, New Taipei, Taiwan

Lin-Lung Lee

LongYuan Elementary School, Taoyuan, Taiwan

Jiann-Sheng Jiang

Graduate Institute of Cultural and Creative Design, Tung-Fang Design University, Kaohsiung, Taiwan

Ming-Hung Lin*

Department of Electrical Engineering, Cheng Shiu University, Kaohsiung, Taiwan

*Corresponding author: This email address is being protected from spambots. You need JavaScript enabled to view it.

Abstract

In recent years, it is a trend to integrate art exhibitions into hospitals, which brings the integration of medical care and art to another level. Space utilization is not necessarily an exhibition area, instead it is the integration of art and space. Quality and intrinsic virtue are given by art, which improve the relationship between spatial art and medical care institutions. Moreover, the patients can obtain considerate service and additional perceptual value. The objective investigation and assessment are essential for improving spatial art in medical care institutions. To shorten the cognitive gap between visual perception and communication, it is expected to reach a positive balance between art and medical care.

This research is to explore the impact of the patient's experience on the atmosphere of the art exhibition displayed in the medical care institutions, with patients’ perceived value, the quality of doctor-patient relationship and satisfaction. The samples are from the experiences of the patients in Sanchong district, New Taipei City, Taiwan. The questionnaires based on the scale of spatial atmosphere, perceived value and satisfaction are designed by the researchers. 400 questionnaires are distributed and 388 of them are available to use. The valid response rate is 97%. In this study, the statistical methods such as narrative analysis, regression analysis, reliability and validity analysis are used to verify the hypothesis via SPSS. The results show that hospital spatial atmosphere has a significant positive correlation with perceived value and satisfaction, perceived value has a significant positive correlation with satisfaction as well. 

Keywords: Medical Care Institutions, Spatial Atmosphere, Perceived Value, Art Exhibition, Satisfaction

Attachments:

1233 Final.pdf

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