Back Issues 11-20

PERFORMANCE EVALUATION FOR CLOUD COMPUTING APPLICATIONS: A CASE STUDY OF P COMPANY CHAIN STORE

Joshua Chang

Chien-kuo Technology University Taiwan

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Abstract

The advent of cloud computing has significantly transformed the process of delivering convenience store services to organizational clients from traditional channels to a cloud-based mode. Consequently, the widely used performance measurement tool, Balanced Scorecard, may require re-examination and adaptation for use in the era of cloud computing. The Balanced Scorecard was developed and introduced by Kaplan and Norton (1990) and has been instrumental in identifying appropriate opportunities for organizations to assess their performances. The findings of this study suggest that the proposed solution is reasonable and generates a subscale structure as originally hypothesized.

Keywords - Cloud computing, Balanced Scorecard, Performance Evaluation