Ming-Fong Lai

Department of Commerce Automation & Management, 

National Pingtung University

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The knowledge base of companies is increasingly observed as the bedrock of a com- pany’s performance., and culture is often observed as the key inhibitor of effective knowledge management. This study discusses the implementation of an organizational memory (OM) project that ensures a sustainable competitive advantage of an organ- ization. Moreover, the main problem under investigation is how to assess the importance of organizational culture within an enterprise and ascertain how it can ensure OM that would keep sustained fitting and properly. An empirical survey was conducted in Taiwan’s companies to investigate the understanding of the organizational cultures as well as determine enablers and barriers to implement OM. This study highlights the need to consider culture when OM is implemented that may be incompatible with the existing culture. Such organizations can benefit from understanding the culture’s role in OM implementation. Further, when establishing such a program, it is suggested that enterprises should adopt entrepreneurial or innovative cultures. Awareness of external versus internal focus of organizations makes them enlighten of the developments in organizational culture efforts and conducive to implement OM.

Key words: knowledge management, culture, organizational memory

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